Shipping

Delivery Policy

SHIPPING

We ship out orders ONLY in the Manhattan and New Jersey, (ONLY dried food for all States) within 24 hours after the balance on your order has been processed. Upon shipment, you will receive a shipping notification email with the shipment service and tracking information. We may not process, ship or deliver your order during weekends or holidays. International deliveries are not available at this time.

Please note that delivery time can be affected by holidays, weather conditions, customs laws or other variables which are beyond our control.

We do not hold responsibility for delayed deliveries or lost packages due to incorrect or incomplete addresses provided by the customer. Please note that all shipping costs are non-refundable. We do not refund or replace items unless we receive the returned packages.

SHIPPING RATES

For Manhattan and NewJersey destinations, we offer overnight delivery if you place your order of $- or more by ?:?? PM Monday and Friday; your package will be at your door by -AM the next day! Other locations, UPS Shipping will be applied.

RETURNS & EXCHANGES

You may return new, unopened items within 7 days of delivery for a full refund. Items must be returned in new or unused condition and contain all original materials included with the shipment. Products that have been used will be refused and returned to sender at the sender's expense. 

Items that are not refundable:

- Items more than seven (7) days after delivery

- Refrigerated Items

- Items that have signs of use

- Damaged or Defective Items (If the original item is damaged or defective, or if an incorrect item was shipped, you may receive credit for these items)

*If the package returns to us due to your absence, we discard the refrigerated or frozen food and any amount of refrigerated or frozen products will not be refunded.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your returned item(s) is approved, we will then process the refund immediately. A credit will be applied to your credit card or other original methods of payment, within 5 or 7 business days.

PRIVACY POLICY

 GreenSpoon respects your right to privacy. We do not share or sell the information that you provide to any third-parties. Any and all information that you provide is used solely for the purpose of processing your order.